Bellman

QUALITIFICATION
EDUCATION BACKGROUND, CERTIFICATE/LICENSING
- At least vocational diploma in any field.

- Driving license

PROFESSIONAL EXPERIENCES
0 ? 2 years experiences

GENERAL MISSION
?To report directly to the Front Office Manager, the Bell Man is directly responsible for the day to day operations of the Bell Man Desk whilst on duty. On a broader scale the Bell Man is to ensure that all of the hotel?s guests and visitors are greeted, attended to and assisted with a level of service that is professional, yet friendly and genuine and second to none. The Bell Man is also to ensure that guests and visitors are made to feel comfortable and welcome ?at home? on arriving and departing the hotel.

RESPONSIBILITIES AND MEANS
?The Bell Man is responsible and accountable for all operations in relation to the Bell Man Desk whilst on duty. All duties tasks performed are to be procedurally correct, timely and of a consistently high quality. The Bell Man must also ensure that through personal presentation, effective and efficient work practices and guest service standards, that the guests ?first? and ?last? impressions of the Hotel are lasting ones of genuine warmth and friendliness and of high standards.