Group Reservation Agent

- 1 year experience in Front Office or Reservation Department such as Guest Service Agent or new graduate
- Can communication English well both writing and speaking
- Good knowledge of OPERA system, reservation system and computer literate

RESPONSIBILITIES


E-mail
? To handle daily e-mail, correspondence and responds to inquiries with distribute to the right persons
? To retrieve and handling booking online website B2B
? Communicates reservation information to front desk
? Propose suitable rate and yield through correspondence according to planning tool
Agent FIT
? Take care FIT travel agency reservation (fax, e-mail, phone) and update into PMS
? Take care Russia market online and update invoicing through their own extranet and key in
? Managing allotment block and wash down
? Understands the hotel's policy on guaranteed reservations and no-shows
? Coordinate information with Sales, hotels and other relevant person
? To be aware of all front office procedures and assist with reception duties when required
? Friendly, and helpful to guests, mangers, and fellow employees
? Basic yield
Agent Group
? Processes group leisure / corporate reservations from the sales office, Revenue and other hotel departments
? Knows the selling status, rates, and benefits of all packages plans
? Monitors advances deposit requirements
? Ensure status of group block and wash down
Payment
? Handling Performa invoice
? Ensure configuring rates on the hotels property management system
? Reconfirm and follow up payment & voucher
? Co-ordinate with Sales, Finance and follow up credit and non credit agent procedure

- Public Holiday
- Vacation
- Group Insurance
- Social Security
- Provident Fund
- Service Charge
- Day off for Birthday
- Food Allowance 1,500 THB
- other benefit ....