Guest Experience Manager

* Bachelor?s Degree in Hospitality or related areas;
* Strong user knowledge of Microsoft Outlook and Microsoft Office tools;
* Experience in 5-star Hospitality required;
* Strong background in hotel operations; (minimum of 5 years in hotel operations
including at least 2 years as a Duty Manager / Assistant Manager position)
* Strong experience with the setup and management of a Quality Management
System;
* Experience in partnering and working closely with different stakeholders at various
levels

KEY DUTIES AND RESPONSIBILITIES

This position as key objectives the continuous improvement and operational implementation
of the Guest Experience and online reputation of the hotel by monitoring daily performance
and guest feedback, representing the Guest within the hotel and supporting GM on achieving
targets. She/he will ensure full compliance of the Brand Assurance Program at the property,
the implementation and follow-up of brand essentials (standards) and quality programs,
including related training, with the aim of ensuring brand consistency and excellence, while
supporting optimal Guest Experience, increased satisfaction and loyalty.