Guest Service Agent [GSA] -รัชดา

- Thai Nationality
- Both Male/Female can apply.
- Good interpersonal skills and communication skills
- Service mind
- Current Roles as Receptionist, Front Desk Assistant or Guest Service Agent.

Best Western Ratchada Hotel (120 rooms) is currently Looking for the position for the PRE-OPENING TEAM:

Guest Service Agent [GSA]

Responsibilities:

- Registers guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations
- Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.
- Understands room status and room status tracking
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Files room key cards.
- Knows how to use front office equipment.
- Processes guest check-outs.