Front office staff

Qualifications for Front Desk Agent

High school diploma or equivalent
Excellent customer service skills
Amazing interpersonal abilities
Ability to handle multiple tasks at once
Amazing time management skills
A degree in hotel management is preferred
Incredibly detail oriented
Able to work nights and weekends

Check guests in and out of their rooms
Answer any questions guests have
Make recommendations for activities and restaurants
Store any luggage guests have
Answer the phone and direct the call
Take reservations on the phone
Arrange transportation for guests
Maintain the record of guests that have checked in and out